PR Confirmation Portal Photo Issues
PR confirmation portal allows candidates inside Canada to confirm their PR status online without the need of going to the border. As a part of the confirmation process, applicants need to upload a picture that is used for their PR card.
Recently IRCC has introduced some image verification at the backend that checks for image size and brightness.
As a result, a lot of applicants have been having issues with their pictures not being accepted. Mostly it is due to the size. The error message would look like:
"Warning: Your photo does not meet the following requirements:
- Brightness: Your Photo may be too bright or too dark
- Pixel Range Requirements: Your photo does not have a pixel range between 1680 x 1200 and 4200 x 3000"
 |
| Error message seen when trying to upload a photo in the PR confirmation portal |
Common Cause of this Error
The most common cause of this error is that the picture you are trying to upload is not in the correct size range i.e. 1680 x 1200 and 4200 x 3000.
Check the pixel size of the image and find out if this is the problem.
How to Fix Size Issue
- Change the dimension of the picture using a photo editor to be within 1680 x 1200 and 4200 x 3000.
- Make sure to keep the aspect ratio same for the image while modifying the dimensions.
- An online editor such as https://promo.com/tools/image-resizer/ can be used
Follow this example.
- The original image is 1667 x 1250 which is outside the acceptable range.
Original Image of size 1667 x 1250
- Resize the image to be within the required range as shown below: 1733 x 1300 (which is in the range). Keep the aspect ratio same
Download the picture and bingo, this should work in the portal and hopefully you have your COPR and PR card in no time :)
Good Luck!
Brother dark and bright still showing
ReplyDeletehi sonu were you able to fix dark and bright error/
DeleteFor brightness issues, try to adjust the brightness in a photo editor. Or you can contact us and we can try custom brightness values to find one that works.
ReplyDeletehey i'm facing the same brightness issue. are you guys able to fix it?
DeleteHello, I am also facing difficulties with my picture. Can you please guide me on how to get the right brightness
DeleteCan I get help with brightness please
DeleteHey i am having the brigthness issue can you help me?
Deletehi there! just want to ask how about the problem is "Facial area is too small/too big"?
ReplyDeletestill not working..
ReplyDeletei need help too :(
DeleteYou can use this website to change brightness. I made mine brighter and it worked: https://pinetools.com/change-image-brightness
ReplyDeleteYou rock man. It worked
DeleteHi, how did you get it to work? brighter or darker
Deletedark -2.9
DeleteI had the same problem, found in one of the discussions that it maybe due to clothes being too bright or too dark, I was wearing black shirt. Got it to work by centering the circles and reducing circle size so that just the face is visible, also may need a little brightness adjustment so that it looks a little bit too bright but not loosing contrast
ReplyDeleteyou rocks man. This works like a charm
Deletethank you! it worked :)
DeleteI used https://pinetools.com/change-image-brightness for photo brightness change and worked fine. You might require to make multiple attempts as we don't know the exact brightness that PR confirmation portal requires.
ReplyDeleteI am able to adjust brightness for photos of all my family and successfully uploaded without any error message by PR confirmation portal.
did you make it brighter or darker?
Delete-2.9 worked for me
DeleteHi i am trying to upload my photo and its saying that it doesnt fit the requirements because of the brightness. I try to use pinetools and still is not acepting my photo. Do you have another alternative?
ReplyDeleteThis comment has been removed by the author.
Delete